FAQ's and Other Information

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FAQ's

Delivery Charges
$10.00 Columbus Metro (within 15 miles); per quote beyond 15 miles; wedding and large events start at $25.00.  I reserve the right to limit the number of daily orders/deliveries.  All orders require delivery.


Payment
All orders require payment-in-full at the time of ordering via an emailed invoice with payment link.  Payment guarantees your delivery date and time.  No order will be delivered without payment-in-full.  Deposits will be considered for larger orders (see below).


Payment Methods

I accept all major credit cards, debit cards, and electronic checks through m financial vendor.  Delivery driver does not carry cash. 


Deposits

A deposit of 50% will be considered for larger, advance date orders.  The deposit will be applied to the order balance.  Payment-in-full is required no later than 4 weeks prior to delivery.  Deposits are non-refundable.


Cancellations and Refunds

Due to the nature of my business, I do not offer refunds due to artistic nature, wrong information, taste differentials, weather, purchaser cancellation, or other.  I will make every effort to reschedule with available calendar space or provide a credit for future use.


Order Time
Order early to secure your date/time.  Most orders require 24 - 48 hours notice and large orders require a minimum of one - four weeks notice.  Rush orders are possible with available space.  A rush order fee may apply.


Edible Images
I offer edible images on some products (outside vendor with 1 - 4 week turnaround time, some in-house edilbe image are available).  I do not offer edible images for stand-alone ordering.


Personal Items (cake topper or fresh flowers)
If I am adding the item to your confection, it must be in my hands prior to your event (no later than 2 weeks prior for large event/weddings).  I reserve the right to refuse unsafe items and/or flowers.


​Does Sweetavations offer items which can be shipped?​
I am a custom and internet based, cottage bakery in the state of Ohio.  I can only ship bakery items for direct sale within the state of Ohio.  My artistic toppers can be found in my Etsy store at http://www.sweetavations.etsy.com


Product Statement

Allergens


Sweetavations products may contain or have come into contact with milk, wheat, nuts, or other allergens.  I disclose all ingredients to my clients via labeling and/or informational sheets.  It is the responsibility of the purchaser to inform those consuming or coming in contact with the purchased product of this information or any potential risks.  I do not guarantee any product to be allergen free.  Having clearly noted this information, I am not responsible for any mishandling or misinformation after a product leaves my possession.


​Gluten Free/Sugar Free/Other Labeling

All of Sweetavations gluten free, sugar free, or other relative products are specially labeled.  I do not guarantee any products to be allergen free (see above).  Every effort is made to avoid cross contamination.


​Committment

I abide by the laws within the state of Ohio.  Products are properly labeled where required and a product statement provided.  I am committed to providing my customers with both a safe and excellent product.


Cottage Statement

Sweetavations is an award-winning, custom cake bakery located in Central Ohio.  It is an internet based, cottage establishement.